If you have taken out an insurance policy with AXA and an unforeseen event occurs during the trip which requires you interrupt your holiday, first contact the AXA Operations Centre active 24/7 at: 0039 06 4211 5840 and specify you're "Assicurato Away Srl". An operator will explain the procedures to follow depending on the case.
Then get in touch with the Amaka team for support. Together with AXA, we will help you organize your return. You can find our contacts in the Customer Support section.