For any problems covered by your insurance (for example: health emergencies, lost luggage, need to cancel your trip), contact the AXA Operations Centre directly, active 24/7, at: 0039 06 4211 5840.
For problems not covered by insurance and related to the provider of a specific service (for example: problems with your driver, with your guide, with your car rental), we recommend that you contact the provider immediately. You'll find all the references in your travel vouchers which can be consulted in "Payments and documents" in the "Purchased trips" section of the Private Area
If you still cannot solve your problem or the above cases do not apply, the Amaka team is always available to help! Contact us through one of the contact channels available in the Customer Support section.